I had such a fun and entertaining experience. I went on a friday night, which i found out was one of the best nights to visit. My friends and i... read more enjoyed a Live Band experience while appreciating some delicious dishes. The drinks were so good and even better when we found out they also provided Hookah! Smokehouse was one of the best experiences i had in Jamaica! Beautiful atmosphere!

  Sub: Complaint Letter for Poor Services

I wish to inform you of the encounter I had yesterday with the service at your institution. It was my birthday and my... read more spouse along with myself and a few colleagues visited plantation smokehouse, with the expectation of having a splendid day. Upon arrival, we did not feel welcome. We had to stand in line for approximately 2 hours before we could be given a seat. No one came to our attention to even apologize for the long wait.

However, we decided to wait as we were already there and we wanted to dine even though we were frustrated. A few of us went to bar to have a drink in the meantime. Upon visiting the bar, my friends were complaining about the poor service that we've experienced and the bartender (Orlando) was kind enough to extend his assistance to ease our frustration.

Being the fact that we had to wait another 3 hours for our meal, Orlando, the bartender, made the rest of our time there a fun one. His service was exceptional. I saw one of the managers came to the station and he didn't even offered his assistance. The place was extremely busy and packed, and based on my experience in the tourism industry, I would expect that being a manager, he SHOULD have at least extended a bit of assistance.

Therefore, I must say. Based on the service we have received before Orlando started to assist us, I wouldn't recommend plantation smokehouse to anyone and I wouldn't think of coming back. The service was extremely poor.

And to top it off, I was celebrating my birthday and if it wasn't for Orlando, I wouldn't be pleased in the end!.

Sincerely,

S Buchanan

  Sub: Complaint Letter for Poor Services I wish to inform you of the encounter I had yesterday with the service at your institution. It was my birthday and my... read more spouse along with myself and a few colleagues visited plantation smokehouse, with the expectation of having...a splendid day. Upon arrival, we did not feel welcome. We had to stand in line for approximately 2 hours before we could be given a seat. No one came to our attention to even apologize for the long wait. However, we decided to wait as we were already there and we wanted to dine even though we were frustrated. A few of us went to bar to have a drink in the meantime. Upon visiting the bar, my friends were complaining about the poor service that we've experienced and the bartender (Orlando) was kind enough to extend his assistance to ease our frustration. Being the fact that we had to wait another 3 hours for our meal, Orlando, the bartender, made the rest of our time there a fun one. His service was exceptional. I saw one of the managers came to the station and he didn't even offered his assistance. The place was extremely busy and packed, and based on my experience in the tourism industry, I would expect that being a manager, he SHOULD have at least extended a bit of assistance. Therefore, I must say. Based on the service we have received before Orlando started to assist us, I wouldn't recommend plantation smokehouse to anyone and I wouldn't think of coming back. The service was extremely poor. And to top it off, I was celebrating my birthday and if it wasn't for Orlando, I wouldn't be pleased in the end!. Sincerely, S Buchanan More

  I am writing with much disappointment and anger. The hype surrounding this venue pumped us to want to visit for a birthday celebration but to our dismay we arrive and... read more was seated about 6:00pm. About 35 minutes in we saw no server. Eventually the host tried her best to assist and took our orders. Upon until about 7:45pm. She started to bring out the food one by one with 5 minutes interval between. After the first two meals were out, the rest of party with amounted to 3 did not see there meals until about 8: 05pm. The first two persons who got their meal couldn’t wait in the rest of us as their meal would have become cold and insipid. The food was poor and undercooked. I have been to restaurants both locally and internationally and with extensive service within the the hospitality industry, this is one of the worst place for service. I mean literally the WORSE! The music had a buzz but couldn’t do much to mello our anger and disappointment. NEVER AGAIN! TERRIBLE!!!!!!!!!

  This is one eatery and entertainment venue in this country which pulls out all the stops to offer top class service. My daughter and I visited last Thursday and was... read more served by Edward. He gave service with genuine warmth, smiles and responded in such a friendly manner to our many questions and observations. Thumbs up Ed.
The salmon dish was so lovely and done just right. Our signature drinks- hats off!!

  I am writing with much disappointment and anger. The hype surrounding this venue pumped us to want to visit for a birthday celebration but to our dismay we arrive and... read more was seated about 6:00pm. About 35 minutes in we saw no server. Eventually the host...tried her best to assist and took our orders. Upon until about 7:45pm. She started to bring out the food one by one with 5 minutes interval between. After the first two meals were out, the rest of party with amounted to 3 did not see there meals until about 8: 05pm. The first two persons who got their meal couldn’t wait in the rest of us as their meal would have become cold and insipid. The food was poor and undercooked. I have been to restaurants both locally and internationally and with extensive service within the the hospitality industry, this is one of the worst place for service. I mean literally the WORSE! The music had a buzz but couldn’t do much to mello our anger and disappointment. NEVER AGAIN! TERRIBLE!!!!!!!!! More