Our dinner started out with them blowing up our balloons for us..nice.. but then was annoyed by the $1200 for opening a bottle that we brought... besides that our food... read more was good however my family member ordered goat and got the imported version he was disappointed in that . My stuffed chicken was lovely and done to perfection and the vegetables were awesome. The staff sang happy birthday to not only my grandma but qlot of other patrons celebrating their birthday the same day and that was a lovely thing to behold. They upheld all our requests and catered to our needs.. was a great experience.

  I am from America but I have a place at Richmond Estates. I always enjoy visiting Plantation Smoke House when I visit Jamaica. Today was a great disappointment. We arrived... read more around 10:45 am hoping to beat the lunch crowd. The young lady behind the bar was cleaning. After about 10 minutes of sitting at the bar and now being acknowledged, my guy asked if they were "open and serving". The young lady said"yes". She never offered us a menu or explained that we could take a picture of the square to see a menu. She never offered drinks or appitzers. Infact, had it not been for the fact that we have eaten there so often and basically know what we like....we may not have known what was even offered to be served. The young lady talked on her phone and acted like we were disturbing her morning instead of treating us like we were regular guests that patronize her business, thereby assisting with her being able to have a job. After she finally took our to go order, she must have heard us speaking to one another saying that there was a serious need to traning at the establishment. She then came close to us, offered little eye contact or really any other pleasantries that one should receive. She did check on our order which was missing two items. As we left she started singing loudly. Although most of the staff at Plantations are AWSOME....this is not the first time that we have this type of experience although I will say this was the worse. Plantations needs to invest in customer service training for it's staff. There is no way, barring an emergency that a guest should be ignored simply becuase someone is a nasty person or having a bad day. Once a guest arrives, what ever personal phone calls you are in should cease and desist immediately! In conclusion, GREAT FOOD, AWSOME ENVIRONMENT, unprofessional and nasty staff.

  My second time visiting and i have to regret not to mention the service ive received... Big up Givannio you make my experience memorable definitely asking for you next time ❤️❤️

  Giovanni was our waiter and we told him that we had a bad experience at Sharkie and he politely advise that the restaurant is sister with Sharkie. He guarantee that... read more they have rice and peas and courteously advise us that there are no lobster available. The service we received was superb. The oxtail was delicious and curry goat is a must. Giovanni was very attentive to 7 of us. This is a great place to eat. Great customer service!

  I was celebrating my birthday at Plantation Smokehouse and I didn’t tell the waiter. But on seeing me take a photo at the birthday banner he came with balloons and... read more even a birthday cup cake. My visit was very good. And the places where we got to take photos was incredible. I highly recommend Plantation Smoke house.
Shout out to you waiter Giovannio.
Job well done!

  Horrible experience! Got a serving of water in a dirty glass and brought it to the waitress attention she didn't bother to even apologize let alone offer another glass of... read more water. She didn't even smile, she wasn't pleasant, found hair in my meal. The only thing I enjoy was taking a photo there! And service fee charge for WHAT???